Delivery Terms

Order Processing Time

We are able to process orders everyday. Once order has been received, we will contact our delivery partner for pick up as a overnight courier from Monday to Friday. And dispatch your orders within 3-4 working days of receiving it. Orders will be delivered on between Monday to Saturday depending on location. (We are based in Auckland).

Rural may take 1+ day longer.

Delivery instruction

The orders will be delivered during the working hours between Monday to Saturday only. So if you like to receive your order at your workplace, please provide your work address.

Please advice clear instructions of address’s location. For example: “The last house at the end of the driveway” .

Delivery Fee, Location and Time   (New Zealand only)

NZ Country wide – FREE SHIPPING on orders of $80+
or
$7 Delivery Flat Rate on orders less than $80

Inaccessibility or Incorrect Address or Re-directing your order

We can sometimes experience difficulties in delivering to apartments or gated areas, courier will leave a card and you may pick up at the post office.

If it is too difficult to deliver at home address then consider sending the delivery to a work address.

Sabatino Tartufi NZ (Gemman International Ltd) is not liable for any delay/loss/ damage/theft of your online order if the address that you provide is not safe for leaving the parcel without personally handing over or is inaccessible or incorrect. 

Re-direction charges will apply if the order has to return to that address again to re-deliver the order.

If these requirements are not satisfied, Sabatino Tartufi NZ reserves the right not to offer an exchange for the item purchased.


Change and Cancellation 
We are happy to look into changes or cancellation on case by case basis. Please send us a text on 027-2746660 or email us at sales@trufflelovers.co.nz with your details to change or cancel your order. We are unable to change or cancel orders that have been processed and dispatched or delivery is in transit. 

First time Purchaser
15% off for first time purchaser. Apply to whole cart. Exclude Shipping.
Online store www.trufflelovers.co.nz only.

Offer excluded when larger offer applies.


Sales or Clearance Items
Clearance items maybe close to Best Before Date. Items cannot be refunded or cannot be exchanged.